What is Flex and what is their relationship with Beurer North America?
Beurer North America has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy select Beurer products with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.
How do I pay with my HSA or FSA card?
To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If you don’t see “Flex | Pay with HSA/FSA,” you may be in Shop Pay. Select “checkout as guest” to view more payment options.
What if I don’t have my HSA/FSA card available?
If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.
Why can’t I see Flex as a payment method?
Make sure you are logged out of ShopPay. One of the easiest ways to do this is to go through checkout in an incognito window. If you have done this and still aren’t seeing Flex listed, please reach out to Beurer’s customer service team for assistance
Why is my HSA/FSA card being declined? Why isn’t payment going through?
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. We strongly recommend checking with your HSA/FSA provider to confirm your balance. Also, check with your provider to make sure a purchase is eligible prior to attempting purchase. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s extremely important to check prior to purchase. If you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider showing this purchase is approved. Our excellent Beurer customer service team will work with Flex to provide next steps for completing your purchase.
I submitted my Flex itemized receipt for reimbursement and my FSA requires more information.
Please forward us (Beurer North America) the request from your FSA, and we will work with the Flex team to issue you a new receipt.
Help! I didn’t receive an email from Flex with my itemized receipt and/or letter of medical necessity. What should I do?
Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email our customer service team.
I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?
No, unfortunately, this isn't a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical Necessity from Flex, which you can submit for reimbursement.
My purchase receipt from Beurer has a different number than what my FSA was charged. How can we resolve it?
Thanks for reaching out, and apologies for the discrepancy. Please email our Beurer customer service team. We'll review the charges and get back to you with details of the likely refund shortly.
I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?
No, unfortunately, this isn't a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical Necessity from Flex, which you can submit for reimbursement.
My purchase receipt from Beurer has a different number than what my FSA was charged. How can we resolve it?
Thanks for reaching out, and apologies for the discrepancy. Please email our Beurer customer service team. We'll review the charges and get back to you with details of the likely refund shortly.
Is sales tax covered by HSA/FSA funds, or is it treated separately?
Sales tax for eligible items is also covered by HSA/FSA funds. If the you have a split cart (some items are eligible, some are not), the tax will be divided among the cards based on the items.
Can I purchase a product now and apply for FSA reimbursement in the next calendar year?
The ability to apply for FSA reimbursement in a future calendar year depends on the policy of the specific FSA provider. Most FSA administrators require that the purchase be made during the time of coverage. For example, if the FSA coverage is for 2025, all purchases typically need to be made and/or submitted for reimbursement within that coverage period.
However, some administrators may have more flexible rules regarding the timing of when the expense occurred. We recommend that customers review their plan policy to confirm the details.
Note: Health Savings Accounts (HSAs) are different and generally allow for reimbursement at any time, even in future years.
I did not checkout through Flex at the time of purchase, but can I use my order confirmation email to apply for HSA/FSA reimbursement?
Unfortunately, for purchases made without using Flex in the checkout to receive an itemized receipt, it may be difficult to apply for reimbursement.
For Health Savings Accounts (HSAs), you can use an itemized receipt for reimbursement anytime after you’ve made the purchase, even if it is many years later.
For Flexible Spending Accounts (FSAs), most accounts require that the purchase was made in the calendar year during which the consumer had the FSA, as FSAs typically do not roll over. Some FSAs offer a buffer window, allowing customers additional time to submit receipts for expenses incurred during the previous calendar year.